Travelling Mystery Guest was registered as a company in 2012 after owner and managing director, Renate Engelbrecht, identified a gap in the tourism and hospitality industry for customized quality assessments, workshops and training that are linked to frequent faults in the industry’s customer service standards.
Guests want their visits to destinations to be perfect. Still, many establishments struggle to meet customers’ expectations and often don’t live up to their brand promises.
“Travelling Mystery Guest is not there to identify flaws, but rather to consult and assist tourism establishments to walk the talk,” says Managing Director, Renate Engelbrecht. “After doing some research it was clear that the South African tourism industry, but also the global tourism and hospitality industry, is in need of customized destination evaluations, which take into account internal as well as external factors relating to the customer’s journey.”
Providing excellent service to destinations worldwide, assessing and promoting clients to the best of our ability, delivering high quality accommodation, dining and other service-based facilities that focus on exceeding customer expectations. Professionalism, accuracy and trustworthiness is what we live by, promoting the growth of steadfast and reliable relationships with clients. The journey of customers through destinations is our focus - the stirring of emotions and creation of memories. We would like to see our clients view the experiences they provide from a customer’s perspective.