Services


Mystery Guest Visits


We’d like to think of these visits as Customer Journey Evaluations, rather than mystery visits. Mystery guests are sent to the relevant destinations to assess the destination’s customer journey, its brand promise, physical aspects and more. Notes are compiled and a comprehensive report is written on the quality of service and the overall customer experience. Destinations receive full feedback (scores, comments and suggestions) on the customer journey, as well as graphical illustrations as a measurement tool for those who are interested in measuring performance over time.

Workshops & Training


Workshops on customer journey mapping, customer service, communication, up-selling, the changes in customer behaviour and the basics of social media for your destination are on offer. Workshops can be booked for destinations exclusively or for larger groups and we are more than happy to present these workshops at your premises at a time that suits you best. We are also willing to work around staff shifts and timetables, splitting groups into two or three to ensure that all staff are able to attend. Workshops that are popular by demand may be presented at pre-booked venues on selected dates. This is communicated to clients and followers via our different communication channels.As former hospitality, tourism and communications lecturer, Owner and Managing Director, Renate Engelbrecht, is also more than willing to assist with part-time lectures and on-site training regarding the above mentioned topics.
 

Travel Writing & Reviews


Travelling Mystery Guest provides travel writing and review options to destinations. Written content can be used on the destination’s websites, blogs and other communication platforms, as well as on Travelling Mystery Guest’s blogs: Travelling Mystery and TMG Photos. This is an easy way to create additional, original content for your destination.
 

Social Media Management


The management of your social media platforms can take a lot of time and effort and Travelling Mystery Guest wants to assist you in having some more time to focus on your customers. Your destination is still responsible for interacting with guests via social media, but the research, planning and scheduling of daily content don’t have to be a hassle. Let us help you with that!
 

Destination Marketing Photography


A destination never has enough visual content and footage to share via its social media platforms. Travelling Mystery Guest offers you the option of hiring a photographer to take photos of your destination and the experiences it provides, which you can use (copyright free) at your convenience. In return, Travelling Mystery Guest is also allowed to use these photos for marketing purposes and both companies have the opportunity to increase traffic to their social media platforms.
The types of tourism establishments or facilities to whom Travelling Mystery Guest (Pty) Ltd provides its service include:

Bed and Breakfasts
Guesthouses
Boutique and Independent Hotels
Wine Farms
Self Catering Apartments
Safari Lodges
Farm Accommodation
Restaurants
Coffee Shops and Tea Gardens
Conference and wedding venues could also be reviewed as an addition to the establishment
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