Workshops and Training
As former hospitality, tourism and communications lecturer, Owner and Managing Director, Renate Engelbrecht, is also more than willing to assist with part-time lectures and on-site training regarding the above mentioned topics.
Have a look at our various workshop offers below.
Are you struggling to figure out the difference between a Facebook page and a Facebook profile? Would you like to promote your business through social media, but don’t know the lingo?
Would you like to increase your visibility on social media with the use of hashtags? Do you find it difficult to post content on social media every day? Then this is the perfect workshop for you! We teach delegates the basics of social media, focusing on Facebook and Twitter specifically, but we also touch on other platforms you would like to discuss like Instagram, Pinterest and Google+. Topics that we discuss include:
There is a very thin line between adding to a customer’s experience and annoying customers. Would you like your employees to understand the importance of up-selling, but also the importance of HOW they up-sell your products and services to customers?.
With this workshop, employees are empowered with customer knowledge and communication tools that will assist them in not only adding to your customers’ experiences, but also increasing profits. We look at:
Knowing your customer’s expectations is a difficult task. Often it seems almost impossible. It’s very rare to find two customers whose expectations are exactly the same. Still, there are certain expectations that are inherent to a customer’s experience, which is why a customer journey map is so ideal! A customer journey map helps you to:
We offer customer journey mapping workshops all over South Africa (and even abroad) to assist hotels, guesthouses and restaurants to improve their customers’ journeys through your destination.
Written, verbal and non-verbal communication all play a very important role in the customer’s journey and the experience within your destination. From reservation emails and comments on social media to a hearty welcome at reception and a smile from housekeeping as they pass you by – these are all touch points within a customer’s journey through your destination and something you cannot afford to neglect. In this workshop we talk about the importance of professional...
If you think your employees might learn something from this, call us today!